I was having trouble with my FIOS ON DEMAND being choppy pixelated and my FIOS internet dropping the connection frequently. Several calls to Verizon support yielded absolutely nothing (TERRIBLE).
I hard reloaded the router, changed the cables, and splitters. NOTHING.
After looking around on the internet to see what else could cause this, I found out it could be the ONT which tech support never even mentions, not to mention the fact that they wouldn't even send a technician out to come check it. Turns out a cold reboot (removing power to the ONT while temporarily disabling battery power) was the cure to both problems.
Follow this guide if you want to give it a try:
•Disconnect the AC from the Power Supply Unit (PSU).
•Remove one lead from the battery in the Battery Backup Unit (BBU).
•Wait one minute.
•Reconnect the battery lead.
•Reconnect AC to the PSU.
taken from: http://www.dslreports.com/faq/16357
The top cover can be opened on the left side. The battery lead looks similar to a PSU's 4 pin connectors, it's on the left of the battery connected to the red wire.
Hope this information helps you, but do anything at your own risk, I take no responsibility for this information.
Monday, September 28, 2009
Subscribe to:
Posts (Atom)